Pengaruh Kemampuan Komunikasi dan Kecerdasan Emosional Terhadap Kinerja Karyawan dimediasi Disiplin Kerja pada PT. Gasina Makassar

Abstract

This research is motivated by the important role of human resources in
achieving organizational goals, particularly how communication skills, emotional
intelligence, and work discipline can affect employee performance. The purpose of this
research is to analyze the influence of communication skills, emotional intelligence, and
work discipline on employee performance, the influence of communication skills and
emotional intelligence on work discipline, and the influence of communication skills and
emotional intelligence on employee performance through work discipline. This type of
research uses a quantitative approach with a survey method. Data was collected through
a questionnaire distributed to 86 employees of PT Gasina Makassar, and then analyzed
using path analysis techniques with the help of Smart-PLS 4.0 statistical software. The
conclusion of this study is that emotional intelligence and work discipline are the dominant
factors influencing employee performance, while communication skills only have a
significant impact on performance when mediated by work discipline. These findings imply
that the company needs to enhance emotional intelligence, strengthen discipline, and build
effective communication to improve employee performance.